by Georgie McCarthy VN, Mona Vale Veterinary Hospital, NSW
Vetstoria is an online real-time booking system that our clients can use through our website.
What’s good about it
Vetstoria is integrated with RxWorks and allows our clients to see what appointments we have available in real time. They can even book nurse appointments too.
It is very easy to set up and to allocate which appointments we want at certain times. You can also select not to allow bookings if particular phrases are used. If someone says their animal has a tick or they have a blocked bladder or trouble peeing, then the system will inform them to call the vet in person. For standard appointments such as health checks, skin checks and vaccinations, it’s very easy.
The client just goes to our website and clicks on the link for online bookings. They enter their pet’s name, a phone number, and an email, and then choose their day and time.
If it’s a new client or the phone number or email don’t match within RxWorks then it is flagged as an unmatched appointment. We then verify everything with the client prior to their appointment or when they come in.
We’ve had the system set up for the past six months and it has worked fantastically well. It’s easy to set for no appointments during weekends or public holidays. Clients have been very positive about this system and the staff love it.
What’s not so good
If you want to chat with the online support team, they are based overseas. When you email them, it might be overnight before they reply. We haven’t had any major issues since we installed Vetstoria but there were a few small technical questions we needed resolved.