PetSure’s GapOnly® recognised by Canstar for innovation excellence 

PetSure’s GapOnly
From left: Kevin Smart, national manager, Challenger Banking & General Insurance, Canstar; Peter Kerr, chief operations officer, PetSure; and Kate Bell, Canstar 

In its 2022 Innovation Excellence Awards, Canstar has recognised PetSure’s GapOnly® payment service. 

This paperless, in-clinic claims experience was recognised by the Cantsar judges as a unique and convenient payment service for pet insurance customers claiming for eligible vet bills. They said that GapOnly® has a significant impact on customers, helping to reduce the costs of some eligible vet bills as they simply pay the gap and go. 

“We are delighted to be recognised by Canstar for our innovative GapOnly® payment service for claims,” PetSure CEO Alexandra Thomas said.

“GapOnly® helps make it easier for vet clinics and customers. Instead of having to pay a large vet bill on the spot and up front, GapOnly® allows the claim to be processed on the spot in the vet clinic and the customer then only pays the gap.

“PetSure has invested in GapOnly® to help take the stress and worry away for customers when making healthcare decisions for their pets at the clinic,” Thomas added. 

“By making pet insurance more accessible to Australians we aim to improve health outcomes for pets and their owners.”

GapOnly® is transforming the claims and claim pre-approval experience with less out-of-pocket expenses for eligible vet bills for the pet parent when they pay the gap, available in 700+ vet clinics and specialist hospitals Australia-wide. 

Currently customers of some of Australia’s most recognisable pet insurance brands benefit from the GapOnly® payment service, including Pet Insurance Australia, Woolworths, RSPCA, BowWowMeow, Guide Dogs,, and PetBarn.


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