PetSure and Woolworths to provide free remote vet consultations in April

remote vet consultations

Policyholders across all of PetSure’s 30+ brands will have access to free tele-medicine consultations with a qualified vet during April, thanks to a new joint initiative between PetSure and Woolworths.

As many Australians self-isolate and states go into various stages of shutdown, the country is working fast to continue providing essential services under difficult circumstances. Among various pressing concerns, many still need to ensure their pets receive necessary medical attention.

PetSure last week announced investment into televet startup Vetchat which gives pet owners immediate access to a consult with a nationally-registered vet via chat or video.

In order to relieve financial stress for pet owners and ensure Australia’s pets are continuing to get the care they need in the current situation, PetSure has now also joined forces with Woolworths to fund two free vet consultations during April for all pet owners insured with PetSure brands. The initiative means that any customer of a PetSure brand can contact Vetchat anytime between 6am and midnight (Eastern Standard Time) to speak with an experienced Australian vet in a real-time consultation using chat or video call.

“We hope these free professional consultations will make a big difference, especially when people are already stressed about money and wellbeing,” PetSure CEO Alexandra Thomas said.

“We’re very happy to be able to offer Australians some support in this way, and we hope it will provide some relief to pet owners,” Woolworths general manager of Financial Services and Payments Paul Monnington added.

Customers of PetSure brands can access two free Vetchat consultations in April by going to and entering their pet insurance policy number. They will then get to choose whether they would like a text or video consultation, and will be joined by an experienced Australian veterinarian within minutes.


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