The delivery service will enable shoppers to order products online by 4pm and have them delivered to their doorstep that same day. Orders will be fulfilled from stock in Petbarn’s network of more than 200 stores.
The pet supplies chain is owned by Greencross Limited, which also runs the chain of veterinary clinics, Greencross Vets. The clinics are expected to offer same-day delivery on pet health products through Uber.
Since launching in Melbourne at the end of April, the uptake has been “promising”, according to George Wahby, CEO of Petbarn and Greencross Vets.
The specialty retailer has experienced an increase in sales of pet essentials in recent weeks, as well as customers coming into stores and clinics for expert advice, according to Wahby.
He added that “zero contact” click and collect and home delivery have been popular options for online shoppers during the coronavirus pandemic.
“They utilise our network of over 200 stores and combined with our extensive product range, can get customers what they are looking for without them having to venture out of their homes,” Wahby said.
While Petbarn stores have remained open throughout the shutdown, Wahby said that vulnerable and elderly people may not feel comfortable, or able, to leave their homes.
As part of their delivery partnership, Petbarn and Uber are offering 20,000 free same-day deliveries to help vulnerable and elderly pet parents. Those in-need of extra support are encouraged to register for free delivery through Petbarn.
This story first appeared on the Inside Retail website.