Pet owners are using the lockdown to focus on the health of their cats and dogs, ensuring routine vet visits are up to date, chronic conditions are monitored, and elective procedures are taking place according to claims data from the largest insurer of cats and dogs in Australia.
With veterinary surgeries remaining open during the lockdown, PetSure has recorded an increase in the number of claims paid out for vet procedures, reflecting the higher number of vet visits taking place. Compared with April 2019, claims volumes in April this year were 16 per cent higher. PetSure paid $17.3 million in benefit reimbursements to customers in April 2020 alone, an increase of 34 per cent from the same time last year.
“Anecdotally we know that pets have done well in lockdown thanks to Australians staying home,” PetSure CEO Alexandra Thomas said.
“Pet owners have taken care of chronic health issues, attended to pet wellbeing and acted swiftly on acute issues. Evidence of this is the increase in treatment, claims and pet insurance payments for medical and surgical procedures.”
According to the claims data the ratio of treatment across standard, specialist and emergency clinics has remained consistent during the COVID-19 lockdown.
“During a stressful time for many Australians, one silver lining is that pet owners have had more time with their pets, been able to get them to the vet in increasing numbers and use their pet insurance to help pay for vet treatment,” Thomas said.
“Pet insurance exists to help pet owners access quality treatment when it’s needed—these claim statistics suggest pet owners have been able to do exactly that during lockdown.”