With new tests come new costs. Do clients have a right to wonder? By Andy Kollmorgen Many pets are full-fledged members of the family these days; they may even get a birthday present every year or be in line to […]
Your Business
The wireless zoo
An innovative Australian start-up is promising to revolutionise the global veterinary industry with a new product that wirelessly monitors the vital signs of animals. By Shane Conroy They say success doesn’t happen overnight. That’s certainly true for Jeremy Bocknek and […]
Playing to win
Some private practices have not been scared off by the arrival of corporate vet clinics. In fact, they’re welcoming the challenge. By John Burfitt According to a recent newsletter by business advisor Graham Middleton of Synstrat consultancy, the best place to […]
It’s your responsibility
Doing good is good for business. So what do you need to know about adopting the principles of corporate responsibility? Angela Tufvesson investigates At Veterinary Oncology Consultants, which provides remote consultations to vets caring for animals with cancer, directors Angela […]
Where have all the vets gone?
Despite a steady supply of new vet graduates, practices across Australia are finding it hard to fill job vacancies. What is going on and what can be done about it? Merran White investigates In the past decade, the number of […]
The beginning of the end
A growing number of Australian vets are providing end-of-life services to help clients through the difficult decisions and emotional distress associated with caring for sick and ageing pets. By Angela Tufvesson Pets are living longer and better than ever before thanks […]
Taming social media for vets
Social media can seem an intimidating beast, but never fear: it can be tamed. Krisinda Merhi explains the dos and don’ts of social-media practice, including dealing with negative responses and keeping content interesting This might be a controversial opinion, but […]
How to raise your fees and not lose patients
Charging more money to keep up with costs is a big headache for vets who otherwise may be caught in a bind of undercharging, writes Rachel Smith It is no secret that owning a pet is costly—and that many pet […]
Light fantastic
Some veterinary professionals regard it as just another ‘alternative treatment’; others swear by its effectivness. Susan Chenery asks some vets to comment on laser therapy Rodarn the elderly cattle dog had wobbled unsteadily into the surgery, ataxic in his back […]
How to survey your clients
Don’t make assumptions. Instead, ask customers what they think you’re doing right and wrong. By Chris Sheedy When a customer walks through the door of your practice, they are loaded with expectations. It’s vital for the continued success of your […]
