Despite a steady supply of new vet graduates, practices across Australia are finding it hard to fill job vacancies. What is going on and what can be done about it? Merran White investigates In the past decade, the number of […]
Your Business
The beginning of the end
A growing number of Australian vets are providing end-of-life services to help clients through the difficult decisions and emotional distress associated with caring for sick and ageing pets. By Angela Tufvesson Pets are living longer and better than ever before thanks […]
Taming social media for vets
Social media can seem an intimidating beast, but never fear: it can be tamed. Krisinda Merhi explains the dos and don’ts of social-media practice, including dealing with negative responses and keeping content interesting This might be a controversial opinion, but […]
How to raise your fees and not lose patients
Charging more money to keep up with costs is a big headache for vets who otherwise may be caught in a bind of undercharging, writes Rachel Smith It is no secret that owning a pet is costly—and that many pet […]
Light fantastic
Some veterinary professionals regard it as just another ‘alternative treatment’; others swear by its effectivness. Susan Chenery asks some vets to comment on laser therapy Rodarn the elderly cattle dog had wobbled unsteadily into the surgery, ataxic in his back […]
How to survey your clients
Don’t make assumptions. Instead, ask customers what they think you’re doing right and wrong. By Chris Sheedy When a customer walks through the door of your practice, they are loaded with expectations. It’s vital for the continued success of your […]
The flexible vet practice
Practices offering flexible workplace arrangements may have the edge when it comes to attracting and retaining hardworking and committed staff, reports Merran White While most vets are familiar with hard work, fewer these days are prepared to put up with […]
Relationships of trust
Good client communication is critical to the success of any practice. But what is the best way to engage with your customers? Tracey Porter investigates The Pet Wellness Centre in Burleigh Heads does it via Instagram; Animal Emergency Services prefers […]
Location, Location, Location
Australia has one of the highest rates of pet ownership in the world. So does it really matter where you buy a vet practice? By Heather Vaile The short answer is yes. However, a steady increase in the number of vet graduates […]
“People People”
You hire staff who know animals, but do your people know people? What happens at the front of your practice, as well as in the treatment room, is vital to customer trust, animals’ wellbeing—and, ultimately, your bottom line, writes Merran […]
