The AVA is hosting a veterinary practice management conference in Sydney starting 1 July. Bringing together 100 practice owners, managers and principals, the conference will cover the changes in the veterinary business landscape over the last 10 years.
Speakers will explore the move from stand-alone practices to franchise groups and ASX-listed veterinary companies. Seminars will feature practice management strategies for veterinary stakeholders in this shifting space.
The list of speakers will include the highly anticipated Dr Alison Lambert, the managing director of UK-based customer-focused business management group Onswitch. Dr Lambert will be detailing strategies that can help stakeholders optimise their customers’ journeys.
Dr James Ramsden, president of the AVA’s own practice management group, said that better practice management and customer care can help vets provide high-quality care for their patients.
“Vets are passionate about the welfare of animals and providing the best possible care for their clients’ pets. Advances in technology along with improvements in diagnosis and treatment make conferences like this essential to ensuring practices run efficiently and continue to meet the needs of Australia’s pets and pet owners,” he said.
The conference runs from 1–4 July at The Grace in Sydney. Vets can register online at http://www.ava.com.au/practice-management/upcoming-events